All Talk to a Scientist users are required to comply with the conditions of use that are listed below.
How the program works
- Scientists available to answer phone calls are rotated within the allocated times shown above on a roster system. You may talk with a different scientist each time you call.
- We will endeavour to answer emails within 5 business days. All correspondence will come from the Talk to a Scientist team as a whole, not from individual scientists. Ensuring any team member can continue the conversation, even if the original scientist is unavailable to respond to follow-up questions.
- If there are high volumes of enquiries, response times may vary. Any changes to expected response times will be posted on our website or social media channels.
Who is the service for?
This service is available, but not limited, to:
- all members of the Australian public
- medical professionals
- industry representatives.
How we prioritise enquiries
We may prioritise new enquiries over repeat enquiries due to resourcing constraints. If we believe we have no further information to provide in response to repeated email enquiries from an individual or group, we may choose not to reply further. If this happens, we will inform you of our decision.
Privacy
You may choose to remain anonymous and all information will be dealt with in accordance with our Privacy Policy.
Conditions of use
- All correspondence with ARPANSA scientists must occur in a respectful and constructive manner. Aggressive or abusive behaviour or language will not be tolerated.
- Scientists can offer general health advice but cannot assess individual symptoms or diagnose health conditions. For specific medical advice about your personal situation, please consult a medical professional.
- Scientists will not enter into debate about ARPANSA’s assessment of the evidence. They will provide advice and answer questions but will not participate in arguments based on differences of opinion.
- ARPANSA scientists reserve the right to terminate a conversation or cease corresponding where they believe these conditions have not been met.
- Individuals who fail to comply with these conditions may be barred from future use of the program.
